Each rental vehicle is provided with a policy booklet, which details the contact details of the breakdown assistance operator that will instantly recover the vehicle. The vast majority of our vehicles are also still within their warranty period, and would carry a breakdown assistance cover also. We at Go Rentals will immediately act to get a similar vehicle to your location and assist with the transfer of goods/luggage as necessary. If you still feel you have been unjustly handled due to the mechanical fault of the vehicle, please forward your concern to our Lease Manager, and/or Managing Director, and we will investigate this with the utmost of attention and will endeavour to bring the matter to a swift and amicable conclusion.